DETAILS
This program equips participants with the knowledge and skills to effectively manage and resolve workplace conflicts. Participants will learn to identify the sources of conflict, understand the stages of conflict escalation, and analyse the impact of unresolved conflict on individuals, teams, and the organisation.
The curriculum emphasises effective communication and interpersonal skills, including active listening, assertive communication, and negotiation techniques. Participants will also learn to create a conflict-free workplace by fostering a culture of open communication, respect, and diversity, and implementing clear policies and procedures for addressing and resolving workplace conflicts.
By the end of the program, participants will have the skills to effectively manage and resolve workplace conflicts, improve team dynamics, and contribute to a more positive and productive work environment. This program is designed for individuals at all levels who are seeking to enhance their communication and interpersonal skills, improve their ability to resolve conflicts constructively, and contribute to a more positive and productive workplace.
OUTLINE
COURSE CONTENT
- Understanding Workplace Conflict
- Conflict Resolution Strategies
- Building a Conflict-Free Workplace